Language Skill Matrix

Language Skill Matrix

We team up with People Department/ Management to define language use and communicative skills required for each position.

Process

1.Job description analysis

2.Task spotting

3.Skill per task

4.Defining skills as ‘required’, ‘optional’ or ‘not applicable’

5.Matrix reported to HR

6.Continuous update

Most common required language and communication skills nowadays:

Pitching ideas
Negotiations
Supporting viewpoints
At meetings: chairing, checking and confirming information, interrupting, asking for clarification, making a point
Customer service: dealing with complaints
(on the phone or face to face)
Managing conflict

Public speaking
Small talking
Corporate hospitality
Convincing, persuading
Reporting (orally and written)
Describing trends and graphs, talking about figures
Making proposals
Dealing with question and troubleshooting

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