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MAIN SKILLS TRAINED

  • Giving opinion, justifying points of view, agreeing and politely disagreeing
  • At meetings: chairing, checking and confirming information, interrupting, asking for clarification, making a point,
  • Negotiations
  • Permission, obligation, necessity
  • Likelihood and probability
  • Conference calls
  • Dealing with complaints (on the phone or face to face)
  • Managing conflict
  • Public speaking
  • Making small talk and keeping the conversation going
  • Corporate hospitality
  • Convincing, persuading
  • Reporting (P&L, monthly sales, marketing actions)
  • Describing trends and graphs, talking about figures
  • Making proposals, counter proposals and conditional offers
  • Clarifying, summarizing and paraphrasing
  • Dealing with question and troubleshooting